Research & Insights
Exploring the intersection of artificial intelligence and hospitality through data-driven analysis and industry research.
The Hospitality Sector's New Lingua Franca
AI-Powered Multilingual Concierge Systems
An in-depth analysis of how AI-powered multilingual concierge systems are addressing labour shortages and communication gaps in the global hospitality industry. Explores the $5.2T market opportunity and the transformative impact of automation on guest services.
The Future of Concierge Automation in European Hospitality
European Market Landscape & Trends
A comprehensive report examining the European hospitality landscape, multilingual service expectations, and the role of AI-powered concierge systems in addressing labour market pressures. Includes detailed analysis of implementation strategies and ROI projections.
The Economics of AI Adoption in Small and Mid-Sized Hotels
Automation, Hybrid Models, and Digital Nomad Behavior
A data-driven analysis examining how economic pressures, automation, hybrid concierge models, and digital nomad behavior are reshaping hospitality economics. Explores labour cost challenges (30-45% of revenue), the rise of digital hotels, and hybrid AI+human models achieving 90% communication automation with 3-6 month ROI.
Innovation Is Not a Technology Problem
Why Hospitality's Real Scarcity Is Translators
An insightful exploration of why caution is rational in hospitality innovation and why the true bottleneck isn't technology—it's the scarcity of skilled translators who can bridge the gap between technical capability and practical implementation. Examines the human factors driving successful AI adoption in multilingual guest services.
More Research Coming Soon
We’re continuously publishing new research on AI in hospitality, multilingual communication, and guest experience optimization.