Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support.

Personal Information

• Name and email address
• Account credentials
• Payment information (processed securely by third-party providers)
• Communication preferences
• Support requests and communications

Usage Information

• Messages and translations processed through our service
• Language preferences and settings
• Device information and browser type
• IP address and location data
• Usage patterns and analytics

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process translations and facilitate communication
• Manage your account and provide customer support
• Send important service updates and notifications
• Analyze usage patterns to improve our AI models
• Ensure security and prevent fraud
• Comply with legal obligations

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our platform, including:

• Cloud hosting and storage providers
• Payment processors
• Analytics and monitoring services
• Customer support tools

Legal Requirements

We may disclose your information if required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our users
• Prevent fraud or abuse of our services

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication
• Secure data centers and infrastructure
• Employee training on data protection

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specifically:

• Account information: Until you delete your account
• Message data: Encrypted and retained for service functionality
• Usage analytics: Aggregated and anonymized data may be retained longer
• Legal compliance: Some data may be retained longer for legal requirements

6. Your Rights and Choices

You have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Account closure: Delete your account and associated data

7. Cookies and Tracking Technologies

We use cookies and similar technologies to provide essential functionality and improve your experience. You have full control over which cookies we use.

Cookie Categories

Necessary Cookies (Always Active)

These cookies are essential for the website to function and cannot be disabled. They include:

• Authentication cookies: Keep you logged in securely
• Session cookies: Maintain your session state
• Security cookies: Protect against fraud and ensure secure communication
• Cookie consent: Remember your cookie preferences

Functional Cookies (Optional)

These cookies enable enhanced features and personalization:

• Service Worker: Enables offline capabilities and background features
• Push Notifications: Delivers real-time notifications when the app is in the background
• Language Preferences: Remembers your preferred language
• UI Preferences: Saves your theme and display settings

Analytics Cookies (Optional)

These cookies help us understand how you use our service and improve it:

• Error Tracking (Sentry): Helps us identify and fix bugs
• Usage Analytics: Anonymous data about how features are used
• Performance Monitoring: Helps us optimize loading times and performance

Manage Your Cookie Preferences: You can change your cookie settings at any time by clicking the "Cookie Settings" link in the footer of any page or by clicking here.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

9. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@roomlingo.com
Address: Roomlingo Privacy Team
Office 11369,
182-184 High Street North,
East Ham,
London, UK,
E6 2JA

12. Regional Privacy Rights

Depending on your location, you may have additional privacy rights under applicable laws such as GDPR, CCPA, or other regional privacy regulations. Please contact us if you have questions about your specific rights.